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Grand Trunk Support

Call: 847-763-0005
Email: info@grandtrunkgoods.com
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Q: What is included in the FREE Hammock Hanging Kit?
A: The hammock hanging kit includes two, 10-foot ft pre-knotted pieces of 5 mm accessory cord that is used to hang your hammock. The hammock hanging kit is included for free on all hammocks except the Roatan Cotton Hammock, Nano 7 Hammock, and our Ultralight Travel Hammock.

Q: What is the difference between the FREE Hammock Hanging Kit, and the TreeSlings?
A: The TreeSlings include two 20 ft pre-knotted accessory cords. The hammock hanging kit includes two 10 ft pieces.

Q: How do I clean my hammock if it gets dirty?
A: If the hammock gets dirty, we recommend that you hand wash and hang to dry. You can use a washing machine on the gentle cycle with mild detergent if you feel that is necessary. Be sure to remove the s-hooks or carabiners from the ends of your hammock before cleaning.

Q: What is a “Central Hub System” and how does it help with quick tent set up?
A: The “Central Hub System” is located at the top of all of our Quick-Set tents and shelters. With all of the poles already fed through the tent sleeves and connected to the central hub, set up takes seconds. Simply unfold your tent/shelter and push the hub system together and you are ready to relax.

Q: What is the warranty on Grand Trunk travel accessoriesproducts?
A: All of our products come with a warranty at the time of purchase. Our hammocks carry a two year warranty against manufacturer defects, and all other products have a one year limited manufacturer warranty unless otherwise stated.

Q: How fast does my order ship from the timeittime it is placed?
A: Processing time for orders is typically between 1-2 business days from the time the order is placed. If you require your order to ship sooner please call our office at (877) 365-2965 and speak to a customer service representative.

Q: How do I return or exchange my Grand Trunk product if I am in some way dissatisfied with my purchase?
A: Trouble with your order or unhappy with your purchase? Please contact a customer service representative at (877) 365-2965 for all returns and/or exchanges.

Q: What is the difference between a single and a double hammock?
A: A single hammock is 10’6” x 5’ and holds 400 lbs and weights 16 oz. Double hammocks are 10’6” x 6’6” and hold 400 lbs and weights 20 oz. Both are made with parachute nylon silk for breathable durability.

Q: What is Grand Trunk?
A: The Grand Trunk Road (commonly abbreviated to GT Road) is one of South Asia’s oldest and longest major roads. For several centuries, it has linked the eastern and western regions of the Indian subcontinent, running from Bengal, across north India, into Peshawar in Pakistan. See more GT History